Returns

Returns & Exchanges

We accept returns of eligible physical products within 15 days of delivery. To begin a return, email hello@routineandreason.com with your order number and the item you would like to send back. Please wait for return instructions before mailing your item.

Eligible Returns

To be eligible for a return:

  • Books must be in new, resalable condition without writing, stains, creasing or other damage.
  • Tea and other consumable products must be unopened, unused and in their original sealed packaging.
  • Personal care products must be unopened, unused and have their original seals and packaging intact.
  • Other physical merchandise must be unused and in its original condition and packaging.

Routine and Reason reserves the right to decline a return that does not meet these conditions.

Nonreturnable Items

We cannot accept returns of:

  • Opened tea, food or other consumable products
  • Opened or used personal care products
  • Gift cards
  • Sale, clearance or final-sale items
  • Personalized or made-to-order products
  • Complimentary samples or promotional gifts
  • Digital products, except in the limited circumstances described below

Once tea or a personal care product has been opened, it cannot be returned because we cannot safely resell it. This includes returns based on personal preferences involving scent, flavor or texture.

Digital Products

Digital products are final sale once they have been delivered or made available for access.

If you receive a corrupted or incomplete file, are charged twice or cannot access your purchase because of a technical problem, email hello@routineandreason.com. We will first try to correct the issue and will provide a replacement or refund if the problem cannot reasonably be resolved.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping method. Routine and Reason cannot issue a refund for a return that is lost or damaged in transit.

Exchanges

Eligible physical products may be exchanged within 15 days of delivery, subject to availability. Customers are responsible for shipping costs associated with preference-based exchanges.

If the requested replacement is unavailable, the original item may be returned for a refund under the terms of this policy.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing or incorrect, email hello@routineandreason.com within seven days of delivery.

Include your order number, a description of the issue and clear photographs of the item and packaging when applicable. Please keep the product and packaging until we have reviewed your request.

When an order arrives damaged, defective or incorrect, Routine and Reason will provide an appropriate replacement or refund and cover any necessary return shipping.

Gifts With Purchase

If a returned order included a Gift with Purchase, the gift must also be returned when the remaining purchase no longer qualifies for the promotion. If the gift is not returned, its listed retail value may be deducted from the refund.

Refunds

Once an approved return is received and inspected, the refund will be issued to the original payment method within seven business days. Your bank or card provider may require additional time to post the refund.

Questions about a return or order may be sent to hello@routineandreason.com. Please include your order number so we can assist you promptly.