Shipping Policy

Last updated: August 28, 2026

Routine and Reason currently ships physical products only to eligible addresses within the United States. We do not offer international shipping at this time. Available destinations will be shown at checkout.

Shipping Rates

We offer the following standard shipping rates:

• Free standard shipping when the qualifying product subtotal is $60 or more
• $10 flat-rate standard shipping when the qualifying product subtotal is under $60 

The qualifying subtotal is calculated after discounts and before taxes. Both physical and digital products count toward the $60 free shipping threshold. Gift cards, taxes and shipping charges do not count.

If an order contains physical and digital products and the qualifying subtotal reaches $60, the physical portion of the order will ship free.

Digital-only orders do not require shipping and will not be charged a shipping fee.

Processing and Delivery

Orders placed by 12:00 p.m. Eastern Time on a business day will begin processing the same day. Orders placed after the cutoff, on weekends or on federal holidays will begin processing the following business day. Beginning processing does not mean that an order will ship the same day.

Most physical orders are expected to be processed and delivered within 5–8 business days. Business days do not include weekends or federal holidays.

Delivery timeframes are estimates rather than guarantees. Carrier disruptions, severe weather and periods of high order volume may result in delays.

If a product has a different processing or delivery timeframe, that information will be provided on the product page.

Digital Products

Digital products and personalized reports are delivered electronically according to the instructions and timeframe provided on the applicable product page. No physical item will be shipped for a digital-only purchase.

When digital products are purchased with physical merchandise, their purchase price counts toward the $60 free shipping threshold.

Order Tracking

When a physical order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking details may take up to 48 hours to show movement after the carrier receives the package.

We may use different shipping carriers depending on the order and destination. Orders containing multiple physical items may occasionally arrive in separate packages. Customers will not be charged an additional shipping fee when Routine and Reason divides an order into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address needs to be corrected, contact us as soon as possible at hello@routineandreason.com.

We will make a reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.

If an order is returned to us because the address provided was incomplete or incorrect, an additional shipping charge may be required before the order can be sent again. Original shipping charges are nonrefundable.

Restricted Hazardous Items

Certain items classified as hazardous materials by the U.S. Department of Transportation may be restricted to ground-only transportation because of air transport regulations. When a restriction applies, it will be noted on the product page and reflected in the shipping options available at checkout.

Restricted items may be unavailable for shipment to destinations that cannot be reached through an eligible ground service. If an order contains an item that cannot be shipped to the selected destination, we will notify you and refund the affected item.

Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, delays may occur outside our direct control. If tracking has not updated for several business days, contact us at hello@routineandreason.com and we will help review the shipment.

If tracking shows that a package was delivered but it cannot be located, please check the delivery area and with other members of the household, nearby neighbors or building management. Carriers occasionally mark packages as delivered shortly before completing delivery, so we also recommend allowing one additional business day.

If the package is still missing, contact us with the order number and tracking information. We will help determine the appropriate next steps with the carrier.

Damaged or Incorrect Orders

Please inspect physical items when they arrive. If an order contains a damaged, defective or incorrect item, contact us within seven days of delivery at hello@routineandreason.com.

Include the order number and clear photographs of the item and its packaging so we can evaluate the issue. Damaged and incorrect orders will be addressed according to our Returns and Refund Policy.

Questions

For questions about shipping or an existing order, contact us at:

hello@routineandreason.com

Routine and Reason is operated by Gusto and Co, LLC.