Shipping Policy

Last updated: August 28, 2026

Routine and Reason currently ships physical products only to eligible addresses within the United States. We do not offer international shipping at this time. Available destinations will be shown at checkout.

Shipping Rates

We offer the following standard shipping rates:

• Free standard shipping when the qualifying product subtotal is $60 or more
• $10 flat-rate standard shipping when the qualifying product subtotal is under $60 

The qualifying subtotal is calculated after discounts and before taxes. Both physical and digital products count toward the $60 free shipping threshold. Gift cards, taxes and shipping charges do not count.

If an order contains physical and digital products and the qualifying subtotal reaches $60, the physical portion of the order will ship free.

Digital-only orders do not require shipping and will not be charged a shipping fee.

Processing and Delivery

Orders placed by 12:00 p.m. Eastern Time on a business day will begin processing the same day. Orders placed after the cutoff, on weekends or on federal holidays will begin processing the following business day. Beginning processing does not mean that an order will ship the same day.

Most physical orders are expected to be processed and delivered within 5–8 business days. Business days do not include weekends or federal holidays.

Delivery timeframes are estimates rather than guarantees. Carrier disruptions, severe weather and periods of high order volume may result in delays.

If a product has a different processing or delivery timeframe, that information will be provided on the product page.

Digital Products

Digital products and personalized reports are delivered electronically according to the instructions and timeframe provided on the applicable product page. No physical item will be shipped for a digital-only purchase.

When digital products are purchased with physical merchandise, their purchase price counts toward the $60 free shipping threshold.

Order Tracking

When a physical order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking details may take up to 48 hours to show movement after the carrier receives the package.

We may use different shipping carriers depending on the order and destination. Orders containing multiple physical items may occasionally arrive in separate packages. Customers will not be charged an additional shipping fee when Routine and Reason divides an order into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address needs to be corrected, contact us as soon as possible at hello@routineandreason.com.

We will make a reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.

If an order is returned to us because the address provided was incomplete or incorrect, an additional shipping charge may be required before the order can be sent again. Original shipping charges are nonrefundable.

Restricted Hazardous Items

Certain items classified as hazardous materials by the U.S. Department of Transportation may be restricted to ground-only transportation because of air transport regulations. When a restriction applies, it will be noted on the product page and reflected in the shipping options available at checkout.

Restricted items may be unavailable for shipment to destinations that cannot be reached through an eligible ground service. If an order contains an item that cannot be shipped to the selected destination, we will notify you and refund the affected item.

Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, delays may occur outside our direct control. If tracking has not updated for several business days, contact us at hello@routineandreason.com and we will help review the shipment.

If tracking shows that a package was delivered but it cannot be located, please check the delivery area and with other members of the household, nearby neighbors or building management. Carriers occasionally mark packages as delivered shortly before completing delivery, so we also recommend allowing one additional business day.

If the package is still missing, contact us with the order number and tracking information. We will help determine the appropriate next steps with the carrier.

Damaged or Incorrect Orders

Please inspect physical items when they arrive. If an order contains a damaged, defective or incorrect item, contact us within seven days of delivery at hello@routineandreason.com.

Include the order number and clear photographs of the item and its packaging so we can evaluate the issue. Damaged and incorrect orders will be addressed according to our Returns and Refund Policy.

Questions

For questions about shipping or an existing order, contact us at:

hello@routineandreason.com

Routine and Reason is operated by Gusto and Co, LLC.

Returns & Exchanges

We accept returns of eligible physical products within 15 days of delivery. To begin a return, email hello@routineandreason.com with your order number and the item you would like to send back. Please wait for return instructions before mailing your item.

Eligible Returns

To be eligible for a return:

• Books must be in new, resalable condition without writing, stains, creasing or other damage.
• Tea and other consumable products must be unopened, unused and in their original sealed packaging.
• Personal care products must be unopened, unused and have their original seals and packaging intact.
• Other physical merchandise must be unused and in its original condition and packaging.

Routine and Reason reserves the right to decline a return that does not meet these conditions.

Nonreturnable Items

We cannot accept returns of:

• Opened tea, food or other consumable products
• Opened or used personal care products
• Gift cards
• Sale, clearance or final-sale items
• Personalized or made-to-order products
• Complimentary samples or promotional gifts
• Digital products, except in the limited circumstances described below

Once tea or a personal care product has been opened, it cannot be returned because we cannot safely resell it. This includes returns based on personal preferences involving scent, flavor or texture.

Digital Products

Digital products are final sale once they have been delivered or made available for access.

If you receive a corrupted or incomplete file, are charged twice or cannot access your purchase because of a technical problem, email hello@routineandreason.com. We will first try to correct the issue and will provide a replacement or refund if the problem cannot reasonably be resolved.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping method. Routine and Reason cannot issue a refund for a return that is lost or damaged in transit.

Exchanges

Eligible physical products may be exchanged within 15 days of delivery, subject to availability. Customers are responsible for shipping costs associated with preference-based exchanges.

If the requested replacement is unavailable, the original item may be returned for a refund under the terms of this policy.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing or incorrect, email hello@routineandreason.com within seven days of delivery.

Include your order number, a description of the issue and clear photographs of the item and packaging when applicable. Please keep the product and packaging until we have reviewed your request.

When an order arrives damaged, defective or incorrect, Routine and Reason will provide an appropriate replacement or refund and cover any necessary return shipping.

Gifts With Purchase

If a returned order included a Gift with Purchase, the gift must also be returned when the remaining purchase no longer qualifies for the promotion. If the gift is not returned, its listed retail value may be deducted from the refund.

Refunds

Once an approved return is received and inspected, the refund will be issued to the original payment method within seven business days. Your bank or card provider may require additional time to post the refund.

Questions about a return or order may be sent to hello@routineandreason.com. Please include your order number so we can assist you promptly.